All orders are shipped from Perth, Western Australia within a day of purchase. Orders placed on Saturday, Sunday and public holidays will be processed on the next business day. You will be contacted via email with a copy of your invoice, however, should you have any questions regarding your order please contact us at firstname.lastname@example.org.
Shipping is on us Australia! Natsukashi offers free shipping on all domestic orders. Simply add your wares to your shopping bag, head to the checkout + we’ll do the rest.
Natsukashi offers free shipping on all ‘Rest of World’ orders over $300 AUD + for orders less a flat rate shipping fee of $40 AUD applies. Please note international orders may be subject to import duties + taxes specific to your country. When placing your order with Natsukashi you are agreeing to wear such charges that may arise during customs clearance. If you have further questions we recommend you consult your local customs office.
Returns & Exchanges
Change of mind
We are more than certain you will love your new purchase, however, please choose carefully as we do not accept returns or exchanges due to change of mind.
Whilst the upmost concern has gone into checking your order during quality control, sadly we may have missed something + are 100% committed to setting it right. Please email us within 21 days of purchase at email@example.com to discuss how to go about a return or exchange.